About these terms

These terms apply when you browse this website, place an order or commission personalized work from Encore Entertainment Group LTD, trading as EncoreMedia. Please read the product description, licence information and these terms before purchasing.

If a product page or written project agreement contains specific terms, those specific terms form part of the contract and take priority where they clearly differ from these general terms.

Products, prices and availability

EncoreMedia supplies downloadable music, sound effects, intros, related licences and personalized audio services. The description, compatibility information, price, currency and applicable charges are shown before you place an order.

We take reasonable care to keep product information accurate. If a material error affects an order, we will contact you and offer a correction or cancellation and refund as appropriate. Availability may change before an order is accepted.

Orders and payment

Placing an order is an offer to buy the selected product or service. A contract is formed when we accept the order and provide confirmation. If we cannot accept an order, we will explain why and will not charge you, or will return any payment already taken.

You must provide accurate billing and contact details and use a payment method you are authorized to use. Payment must be completed before digital delivery or work begins unless we agree otherwise in writing.

Digital delivery

Download access or delivery instructions are provided after payment and order acceptance, or at the time otherwise stated on the product page. You are responsible for checking that your device and software meet any compatibility requirements disclosed before purchase.

Contact us promptly if access fails, a file is incomplete or the supplied content materially differs from its description so we can investigate and provide the remedy required by applicable law.

Licence and permitted use

Unless a product page states otherwise, a purchase grants the named customer a non-exclusive, non-transferable licence to use the supplied audio in completed creative projects within the scope described at purchase. Copyright and ownership of the source material remain with EncoreMedia or the relevant rights holder.

• You may not resell, redistribute, share, sublicense or make the source files available as standalone files, a library, stock asset or competing product.
• You may not claim ownership of the source material, remove rights notices, or use the content outside the licence selected at purchase.
• Any product-specific licence shown at purchase controls the permitted media, audience, territories, duration and other stated limits.

Personalized audio services

The agreed scope, deliverables, schedule, fee, included revisions and usage rights for personalized work will be recorded in writing. Requested changes outside that scope may affect the price and delivery date and will begin only after you approve the revised terms.

You confirm that you have permission to provide and use any text, recordings, artwork, trademarks or other materials you supply for the project. You remain responsible for obtaining any third-party permissions that are not expressly included in our written agreement.

Cancellations and refunds

Cancellation and refund rights are explained in our Refund Policy. Nothing in these terms limits rights or remedies that cannot be excluded under applicable consumer law.

Acceptable website use

You must not use this website unlawfully or fraudulently, interfere with its security or operation, attempt unauthorized access, introduce harmful code, or systematically copy or extract the catalogue or website content. We may restrict access where reasonably necessary to protect customers, rights holders or the service.

Intellectual property

The EncoreMedia name, website design, catalogue, product artwork, text, audio and other original material are owned by or licensed to us. Except for the licence expressly supplied with a purchase, no intellectual property rights are transferred to you.

Responsibility and liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

Subject to that protection, EncoreMedia is not responsible for loss caused by use outside the stated licence or compatibility requirements, unauthorized modification of delivered files, or events outside our reasonable control. If you are a consumer, we are not responsible for losses arising from business use. Business customers should retain appropriate backups of project files.

Changes to these terms

We may update these terms for future website use and purchases. The terms in effect when an order is accepted continue to govern that order unless a change is required by law or agreed with you.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you also retain any mandatory protections available where you live and may bring proceedings in the courts available to you under applicable law.

Contact information